Bonus Terms and Conditions

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It is the player's responsibility to read and understand these bonus terms before participating in any promotion. If necessary, the player may contact customer support by email or via live chat.

What we call a bonus or promotion may refer to free spins, any type of bonus, or any amount credited directly to your player account when a deposit is made.

Additional offers or special promotions may be offered to you and will be available on our promotions page. If no additional conditions are specified, the general terms and conditions of our bonuses will apply.

1. How cash and bonus balances work

1.1  When a deposit is made, the deposited amount is placed into a "cash balance" and the associated bonus amount is placed into a "bonus balance".

1.2  The amount in the cash balance may at any time be subject to a withdrawal request according to the general withdrawal conditions (see 4.Withdrawals in the General Terms and Conditions of Use).

1.3  When a player has an active bonus, the cash balance will be used first, followed by the bonus balance.

1.4  Bonuses and any associated winnings are withdrawable once the wagering requirements of the bonus are met. Progress towards the bonus wagering requirements is visible in the "Balances" tab of your cashier.

2. Bonus wagering requirements

2.1  By default, the wagering requirement is 40 times the bonus amount unless otherwise stated in the promotional offer.

2.2  Only bets placed using the bonus balance contribute to the wagering requirements of that bonus.

2.3  When the player fully satisfies the wagering requirements of the bonus, the bonus balance is automatically transferred to the cash balance.

2.4  If the player makes a withdrawal request before completing the wagering requirements, the active bonus and any pending free spins will be automatically forfeited.

2.5  Each game has a different contribution level to the wagering requirements. Slots contribute 100%, video poker contributes 20%, table games and live games contribute 5%. Other games do not contribute to the wagering requirements.

2.6  The maximum period to complete bonus wagering requirements is 30 days. Beyond this period, the bonus balance will be forfeited.

2.7  When a bet uses both cash balance and bonus balance, this is called a "mixed bet". In this case, all winnings are credited to the bonus balance.

2.8  The maximum bet allowed when using a bonus is 10 INR per game round. If the player places a bet higher than this amount, the bonus and any winnings will be void.

3. Free spins

3.1  Winnings obtained from free spins are credited directly to the cash balance without wagering requirements.

3.2  The withdrawal limit for winnings generated from free spins is 300 INR.

3.3  Free spins are valid for a period of 7 days from the date of issuance, unless otherwise stated in the promotional offer.

3.4  Deposits linked to free spins can only be withdrawn if they have been wagered at least once on slot games.

3.5  Any withdrawal request cancels the free spins present in the account that have not been activated by the player at the time of that withdrawal.

4. Jackpots

4.1  All jackpot amounts displayed on the site are for information purposes only. The amount of each jackpot is displayed in the game's window provided for this purpose once the game is launched.

4.2  When a jackpot is won, it is immediately reset on the site's server. This happens in real time; however, it is possible that the display may only be reset after a short time. Regardless of the amount of the jackpot displayed in the game, the jackpot amount on the server at the time of the win is the reward that will be awarded.

4.3  Any progressive jackpot payment equal to or greater than 50,000 INR may require an additional 14 days of processing.

5. General bonus rules

5.1  By participating in promotions and/or by accepting to receive the bonus(es) offered by Crickex, the player declares to accept the terms and conditions related to the offer or bonus automatically as well as the general terms and conditions of promotions/bonuses listed on this page.

5.2  A player may receive a maximum of one (1) bonus per promotional offer unless otherwise stated in the terms and conditions of one of our promotions.

5.3  Bonuses and promotional offers are not cumulative (unless otherwise stated) and can only be granted once per person, per household, per residential address or per IP address..

5.4  Unless otherwise stated, the minimum deposit required to qualify for a bonus is 10 INR.

5.5  If a player is eligible to receive a bonus, the time to claim it is 24 hours. This period is 30 days for the welcome bonus only.

5.6  In the case of free bonuses obtained outside any promotion, the maximum allowed withdrawal is 20 times the bonus amount.

5.7  The maximum withdrawal amount following receipt of a no-deposit sign-up bonus is limited to 100 INR

5.8  We reserve the right to cancel any bonus and the related winnings in case of fraud or if the player has placed bets with almost zero risk solely for the purpose of meeting the bonus wagering requirements.

5.9  Any winnings related to an illegitimate bonus may result in the cancellation of the bonus or the related winnings.

5.10  Any manipulation of play such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not allowed and may lead to cancellation of related winnings.

5.11  These practices may also lead to suspension of the account and/or any promotional offers for the player.

5.12  Players also have the right to choose not to receive bonuses. In that case, they must contact customer support, before placing any wager and/or starting to play, to remove the current bonus and to disable receiving and displaying any future bonuses.

5.13  Players from the following countries are not eligible for our promotions: Finland, Sweden, Norway, South America and Central America (non-exhaustive list).

5.14  Crickex also reserves the right to modify, add or remove any information relating to bonuses and promotions as well as the terms and conditions. In case of a change, the date of the last update will be indicated at the bottom of these terms and conditions.

5.15  We invite you to regularly check the terms and conditions of the bonuses to see if they have recently been modified or updated.

5.16  Bonuses offered by Crickex are intended only for players seeking entertainment. Abuse of bonuses or our promotions is not permitted.

5.17  In case of abuse, we reserve the right to cancel, suspend or block any player account, as well as to cancel/revoke any ongoing gaming activity and refund the initial deposit.

5.18  Crickex reserves the right to prohibit a player from receiving our promotions at any time, for a defined or undefined period, at management's discretion.

5.19  In case of a dispute, the decision made by Crickex management prevails and is final.

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